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Job: Sales Support/Account Manager
Job: Sales Support/Account Manager
Title |
Sales Support/Account Manager |
Salary |
$70-100K plus bonus |
Location |
IN |
Job Information |
Responsibilities:
- Provides product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
- Create purchase order communicating with customer
- Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; and notifying managers and customers.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains communication with customers by troubleshooting, reporting, and tracking problems.
- Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.
- Tracks, traces, and updates the status of shipments.
- Provides additional backup support for shipping and receiving departments.
- Maintains customer databases by inputting customer profiles and updates, preparing and distributing monthly reports.
Requirements:
- 3-5 years of relevant experience in the automotive industry
- Bilingual in English and Japanese
- Excellent communication skills
- Strong PC skills
- Account management, project manager experience preferred
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