Job: Deployment Engineer

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Title Deployment Engineer
Salary $125-155K
Availability of Visa Support Yes
Location CA
Job Information

Our client is a growing software company for next-generation robotics applications, based in San Francisco, CA.  Thye are looking for bilingual Japanese Support and Deployment Engineer whose work will help them scale their AI software products, which combine state-of-the-art perception algorithms with powerful adaptive decision-making abilities.

 

Responsibilities:

  • Traveling on site to customer facilities for initial system setup, deployment, and repairs as needed (around 50% or more travel)
  • Troubleshooting errors with our system remotely and on site with customer deadlines in mind. Documenting the errors for the engineering teams and pulling in additional help as needed.
  • Providing any needed customer training
  • Document, analyze, and refine our deployment, support, and training processes
  • Create and execute Site Acceptance Tests to ensure proper installation and successful hand off to customers
  • Building relationships with the customer so they feel comfortable with our product.  Passing along feedback from the customer to the Product and Engineering teams.


Qualifications:

  • Bilingual in English and Japanese
  • BS in an Engineering field or equivalent experience
  • Ability to work under pressure and troubleshoot complex systems in front of customers
  • Working knowledge of Linux
  • Excellent written and verbal communication and a knack for transitioning between technical and non-technical conversations
  • Passion for problem solving and a love of tinkering with mechanical or electrical systems to discover how they work
  • Legal authorization to work in the U.S. is required (we do sponsor H1B transfer)


Bonus if You

  • Have experience working in technical support
  • Working knowledge of Python
  • Experience operating industrial robotic arms, grippers, PLC, and sensors including cameras, force sensors

Speak an additional foreign language

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