Job: Account Manager – IT

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Title Account Manager – IT
Salary $120-160K plus bonus
Location California
Job Information

Our client, growing IT company, is looking for a Bilingual Japanese Account Manager.  This person can live anywhere in California.

Responsibilities:

  • Ensures high client satisfaction
  • Create business strategies to successfully achieve client business goals
  • Works together with Delivery Management to ensure high quality of the service and meeting the main KPIs outlined in the SOW
  • Responsible for the overall success of the engagement
  • Act as primary point of escalation. Identifies and proactively manages possible engagement risks
  • Governance (weekly/bi-weekly/monthly/quarterly) sessions, to review project status, get feedback, identify corrective actions if required, report on performance, any issues or improvement suggestions
  • Manages resource planning and staffing activities
  • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
  • Align with BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
  • Support sales / pre-sales activities by assessing opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals

 QUALIFICATIONS

  • Must be fluent in Japanese.
  • 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
  • Knowledge of technical platforms, business models, subject matter, and trends
  • Ability to operate at the strategic level, yet close enough to the details to add value to clients and be a real support to your team;
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios;
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills;
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting and product development;
  • Track record of leading teams;
  • Proven ability to manage client engagements under high stress to successful completion;
  • Sound business acumen; strategic skills; common sense;
  • Strong negotiation skills;
  • Bachelor degree or higher

 

 

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